Methodology

Our Methodology  

Assessment

In the assessment phase we talk to key members of staff to understand the various roles, policies and procedures used within your business as well as your business requirements and risks. We look at the current IT infrastructure within your business, looking at key factors relating to your businesses and requirements. We collaborate with 3rd party providers allowing us to have a better understanding, and overview of your architecture. Once all information is gathered and compiled, a full assessment document will be handed to you; our customer and solution options will be discussed.

Planning

During the planning phase your system will be developed using your business requirement policies and procedures. We look at key factors, such as urgency, productivity, security, management, reliability, working hours, downtime and changes during the course of this phase. We plan around and within the bounds of these factors. At the end of the planning phase a documented plan will be discussed with the client and any worries or concerns met.

Implementation

The implementation phase follows the documented plan; this is where your system starts to come to life. All planned aspects of the system are implemented and documented. Change can be made to the original plan based on further unspecified or unseen requirements. Toward the end of this phase, further improvements and innovations are discussed, and the system fully documented.

Maintenance

The planning phase reveals most of the information for maintenance; however we factor in the maintenance requirements might have changed since the implementation, we discuss with our customers the options for maintenance, the minimal required and the recommended. There after a service level agreement is drafted to correspond with your unique requirements and discussed in full detail.

Strawberry Systems PTY LTD

2014/020367/07